At Shoes Zone, we’re committed to delivering stylish, comfortable footwear to your doorstep with the same care we put into crafting our collections. Whether you’re shopping for premium Clarks originals, durable casual boots, or trendy boys’ footwear, our shipping and returns policies are designed for your convenience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding certain Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas may experience longer delivery times.

Returns & Exchanges

We want you to be completely satisfied with your Shoes Zone purchase. If you need to return or exchange an item, our policy is as straightforward as our shoe styles.

Key Points at a Glance

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Free Exchanges: We cover return shipping for size exchanges
  • Original Condition: Items must be unworn with original packaging
  • Fast Refunds: Processed within 3-5 business days after inspection

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product name (e.g., Clarks Originals Desert Boot)
  • Size/Color (if applicable)
  • Reason for return (Fit, Damage, Wrong Item, etc.)
  • Preferred resolution (Refund/Exchange)
  • Photos of item(s) if applicable (especially for damaged items)

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Prepaid return label (for exchanges)
  • Instructions for standard returns

Step 3: Package & Ship

Please ensure:

  • Items are in original condition (unworn, with tags)
  • Original packaging is included
  • For exchanges: Use our prepaid label
  • For returns: Ship to our US facility (return shipping at customer’s expense unless defective)

Step 4: Processing

Once received at our facility:

  • Allow 3-5 business days for inspection
  • Exchanges ship immediately after approval
  • Refunds processed to original payment method

Refund Details

  • Timing: 3-5 business days after we receive and approve your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable (except for defective items)

Non-Returnable Items

To maintain quality for all our customers, we cannot accept returns for:

  • Worn Footwear: Any shoes showing signs of wear
  • Personalized Items: Customized or special order products
  • Final Sale Items: Clearly marked as non-returnable
  • Accessories: Opened packaging on shoe care products

International Returns

For our global customers (excluding certain Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Duties/taxes are non-refundable
  • We recommend using tracked shipping (DHL/FedEx)

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges for our boys’ footwear collections, casual boots, or Clarks classics.

Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm CST).

Thank you for choosing Shoes Zone for your stylish comfort needs. We stand behind our products just like we stand in them!