At Shoes Zone, we want you to be completely satisfied with your stylish footwear purchases, whether it’s our premium Clarks originals, comfortable casual boots, or trendy boys’ footwear. If you need to return or exchange an item, our policy is designed to be as straightforward as our shoe styles.

Key Points at a Glance

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Free Exchanges: We’ll cover return shipping for size exchanges
  • Original Condition: Items must be unworn with original packaging
  • Fast Refunds: Processed within 3-5 business days after inspection

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoes Zone Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Product Name: [e.g., Clarks Originals Desert Boot] – Size/Color: [Specify if applicable] – Reason for Return: [Fit, Damage, Wrong Item, etc.] – Preferred Resolution: [Refund / Exchange for Size [ ] / Exchange for [Product Name]] Attached please find photos of the item(s) if applicable (especially for damaged items). Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Prepaid return label (for exchanges)
  • Instructions for standard returns

Step 3: Package & Ship

Please ensure:

  • Items are in original condition (unworn, with tags)
  • Original packaging is included
  • For exchanges: Use our prepaid label
  • For returns: Ship to our US facility (return shipping at customer’s expense unless defective)

Step 4: Processing

Once received at our facility:

  • Allow 3-5 business days for inspection
  • Exchanges ship immediately after approval
  • Refunds processed to original payment method

Refund Details

Your comfort matters to us, including financial comfort:

  • Timing: 3-5 business days after we receive and approve your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable (except for defective items)

Non-Returnable Items

To maintain quality for all our customers, we cannot accept returns for:

  • Worn Footwear: Any shoes showing signs of wear
  • Personalized Items: Customized or special order products
  • Final Sale Items: Clearly marked as non-returnable
  • Accessories: Opened packaging on shoe care products

International Returns

For our global customers (excluding certain Asian/remote regions):

  • Return shipping costs are the customer’s responsibility
  • Duties/taxes are non-refundable
  • We recommend using tracked shipping (DHL/FedEx)

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges for our boys’ footwear collections, casual boots, or Clarks classics.

Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9am-5pm CST).

Thank you for choosing Shoes Zone for your stylish comfort needs. We stand behind our products just like we stand in them!