At Shoes Zone, we’re passionate about delivering stylish, comfortable footwear to trendsetters, active families, and comfort-seekers worldwide. Our curated collections of casual boots, boys’ footwear, and premium brands like Clarks are designed for effortless style. Below you’ll find answers to our most common questions about orders, shipping, and more.

Product Questions

1. What types of products does Shoes Zone specialize in?
We specialize in casual footwear including our popular casual boots and shoes, stylish boys’ footwear collections, and premium comfort brands like Clarks and Dr. Martens. Our Accessories section also offers complementary items to complete your look.
2. Why do I see multiple identical menu categories (like three “Accessories” listings)?
Our menu structure reflects different subcategories within each main category. While they may appear similar at first glance, each listing actually represents a distinct collection (e.g., different styles of accessories or age ranges in boys’ footwear). We’re working to make these distinctions clearer in our navigation.
3. Are your shoes true to size?
Most of our customers find our footwear true to size, especially our Clarks classics which are known for their consistent sizing. However, we recommend checking individual product descriptions for specific sizing guidance. Remember we offer 15-day returns if the fit isn’t perfect.

Ordering & Account

1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
2. How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order leaves our Hickory Hills facility. Standard shipping via DHL/FedEx provides detailed tracking, while EMS tracking may be more limited for free shipping orders.
3. Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you ASAP. If you need to modify an order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if the order hasn’t already entered processing.

Shipping & Delivery

1. Where do you ship to?
We ship worldwide except to some Asian countries and remote regions. Our standard and free shipping options both provide reliable international delivery from our US facility.
2. What are my shipping options?
Standard Shipping ($12.95): Faster 10-15 day delivery via DHL/FedEx with full tracking.
Free Shipping: Economical 15-25 day delivery via EMS for orders over $50.
Pro Tip: Accessories and Boys’ footwear ordered before noon CST often ship same-day!
3. How long does order processing take?
We process all orders within 1-2 business days. During peak seasons or for custom items, processing may occasionally take slightly longer. You’ll receive email updates at each stage.

Returns & Exchanges

1. What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, in original packaging with all tags attached. Please contact our team at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
3. How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive email confirmation when processed.
Still have questions? Our friendly customer service team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours (except weekends and holidays).